Privacy Policy for Aqua Spindles Guild
Aqua Spindles Guild ("we", "our", or "us") is committed to protecting the privacy of our customers and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our site and services. By accessing or using our car wash booking and detailing services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our premium car wash and detailing services.
- Personal Information You Provide: When you book a service, register an account, or contact us, you may provide information such as your name, email address, phone number, vehicle details (make, model, license plate), payment information (though processed by secure third-party processors), and any preferences or special instructions for your service.
- Booking and Service Information: Details about the services you book, including the type of wash, detailing, waxing, interior cleaning, ceramic coating, or paint correction chosen, appointment times, and service history.
- Communication Data: Records of your communications with us, including emails, phone calls, and messages sent through our online platform.
- Technical Data and Usage Information: When you visit our site, we automatically collect certain information about your device and how you interact with our platform. This includes your IP address, browser type, operating system, pages viewed, referring/exit pages, and timestamps. We use cookies and similar tracking technologies for this purpose.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To process your bookings, provide the requested car wash and detailing services, and manage your appointments.
- Communication: To send you booking confirmations, service reminders, updates about your service, and respond to your inquiries.
- Service Improvement: To understand how our services are used, improve our online platform, and develop new offerings.
- Marketing: With your consent, to send you promotional offers, newsletters, and information about new services or special events. You can opt-out of marketing communications at any time.
- Security and Fraud Prevention: To protect our online platform, prevent fraudulent activities, and ensure the security of our services.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, website hosting, email delivery, and analytics. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: If required by law, court order, or governmental regulation, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. While we strive to protect your data, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights (GDPR)
In accordance with the General Data Protection Regulation (GDPR), if you are located in the European Economic Area (EEA) or the UK, you have certain rights concerning your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
- Right to Erasure ( "Right to be Forgotten"): You can request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain situations.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to our processing of your personal data under certain conditions, including for direct marketing purposes.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
6. Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and personalize content. You can manage your cookie preferences through your browser settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any updates on this page with a new revision date. We encourage you to review this Privacy Policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Aqua Spindles Guild
Chester Way,
London, London, City of,
SE11 4UR
United Kingdom